Effective Date: August 18, 2026Last Updated: August 18, 2026Version 1.0
1. Who We Are
Smart Homes Trading and Contracting, Commercial Registration No. 7009377388, Tax Number 310047896100003, with its main office in Jeddah, Kingdom of Saudi Arabia, is the controller of personal data collected through this website and its related communication channels.
“Website” means smarthomes.sa, all of its subpages, and its Arabic and English versions.
2. Scope of This Policy
This policy applies to personal data we collect from you as a website visitor, quote or service requester, current customer, job applicant, or representative of a contractor, developer, or business entity dealing with us. This policy should be read together with the Terms of Use published on the website and any supply, installation, or maintenance contract signed between us.
3. Data We Collect
Data you provide directly
- Name, mobile number, email address, city, or district.
- Project details, such as building type, number of units, project stage, required systems, estimated budget if provided, drawings, and attachments you submit.
- Business contact details when communicating in a commercial capacity, such as company name, job title, and contact details.
- Your communications with us through forms, email, WhatsApp, phone calls, maintenance requests, contract details, or project number.
- CVs and attachments submitted for job applications.
Data collected automatically
We may collect your IP address, device and browser type, pages visited, time spent on the website, referral source, and cookie identifiers.
We do not request bank card details, bank account numbers, or national ID images through the website. If you receive a message claiming to be from us and requesting such information, please notify us immediately through our official channels.
Some calls may be recorded for quality or documentation purposes only if you are notified before recording starts.
4. How We Collect Data
- Through website forms, including contact, quote request, service or maintenance request, newsletter subscription, and job application forms.
- Through direct communication channels, including phone, WhatsApp, email, and social media accounts.
- Through cookies, analytics tools, and advertising tools.
- From third parties in limited cases, such as a contractor or developer referring you to us, or advertising platforms from which your request originated.
5. Purposes of Processing
- Responding to your request and preparing quotations.
- Carrying out supply, installation, programming, and maintenance services.
- Providing after-sales service and following up on warranty requests.
- Issuing invoices and meeting tax and accounting obligations.
- Improving the website and measuring advertising campaign performance.
- Sending offers and marketing content based on your consent, with the ability to withdraw consent at any time.
- Managing job applications.
- Protecting our rights and yours, preventing fraud, and defending claims.
We do not use your data for a new purpose that conflicts with the purpose for which it was collected without notifying you and obtaining your consent where required.
6. Cookies and Tracking Tools
We may use necessary cookies to operate the website and save preferences, analytics cookies to measure traffic and browsing behavior, and advertising cookies to measure campaign performance and deliver relevant ads on platforms.
You can manage cookies through your browser settings or any consent tool provided on the website. Disabling certain necessary cookies may prevent some pages or functions from working properly.
7. Data Sharing
We do not sell or rent your personal data. We may share data only where needed and with parties committed to confidentiality, including:
- Hosting, email, and customer management service providers used to operate the website and store requests.
- Analytics and advertising service providers to the extent needed to operate services and measure performance.
- Installation and maintenance teams and shipping companies, to the extent necessary to perform work at your site.
- Manufacturers or suppliers when activating warranties or requesting product technical support.
- Professional advisers and auditors within the scope of their duties.
- Judicial and governmental authorities when required by law.
8. Transfers Outside Saudi Arabia
Some data may be processed by service providers whose servers are located outside Saudi Arabia. In such cases, transfers are handled in accordance with applicable legal requirements and with appropriate safeguards for personal data.
9. Retention Periods
- Contact or quote requests that do not lead to a contract: up to 24 months from the last communication, unless a legal or operational need requires longer retention.
- Customer, contract, and invoice data: for the duration of the contract and the period required by accounting, tax, or legal obligations.
- Warranty and maintenance records: for the warranty period and the period needed to handle related claims.
- Unsuccessful job applications: up to 12 months, unless you consent to retention for future opportunities.
- Newsletter data: until you unsubscribe.
After the retention purpose ends, data is deleted or anonymized where possible.
10. Data Security
We apply organizational and technical measures, including encrypted website connections, restricted access to employees whose duties require it, backups, and periodic access reviews. However, internet transmission cannot be guaranteed to be completely secure.
If an incident affects your personal data, we take the required legal steps and notify the competent authorities and affected individuals where required.
11. Your Rights
- The right to know the legal basis and purpose of collecting your data.
- The right to access your data and obtain a clear copy.
- The right to correction, update, or completion.
- The right to request deletion when the purpose of collection no longer exists, unless a legal obligation requires retention.
- The right to withdraw consent at any time, without affecting processing carried out before withdrawal.
To exercise these rights, contact us at info@smarthomes.sa and describe your request. We may ask for proof of identity to protect your data.
12. Marketing Messages
We do not send marketing messages by email, SMS, or WhatsApp except with your consent or where permitted by law. Marketing messages include a clear way to unsubscribe where possible. We may still send operational messages related to your request, contract, or maintenance appointment, as these are not marketing messages.
13. Job Applicant Data
Job application data is used only to assess your candidacy and may be accessed by HR and the relevant department manager. It is not shared externally except where needed to verify information and in accordance with applicable laws.
14. Minors
The website and services are intended for individuals aged 18 or older. We do not knowingly collect data from minors. If we become aware that such data has been provided, we take appropriate steps to delete it. Parents or guardians may contact us to request handling of such data.
15. Third-Party Links
The website may contain links to manufacturers, social platforms, or app stores. Each third party has its own privacy policy, and we are not responsible for its practices.
16. Policy Updates
We may update this policy. Updates are published on this page with the latest update date. If a material change affects your rights, we use an appropriate method to notify you where required.
17. Contact and Complaints
Data protection contact: the company department responsible for data protection.
Email: info@smarthomes.sa · Unified number: 0533338883
Address: Jeddah, Kingdom of Saudi Arabia.
If you are not satisfied with our response, you may submit a complaint to the competent authority supervising personal data protection in Saudi Arabia.
